Returns and Refunds Policy
At Calgary Stationery Essentials, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help!
Eligibility for Returns
For Unwanted or Damaged Items:
Items may be returned within 15 days of receipt for a refund.
The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
For Returns or Exchanges:
You have 30 days from the date of purchase to return or exchange any unused and unopened items.
Non-returnable Items
Certain items are not eligible for returns, including:
Opened or used products.
Clearance items or final sale products.
Gift cards.
How to Return an Item
Contact our customer service team:
Email:info@calgarystationery.ca
Phone: 587-500-4829
Provide your order details and reason for the return.
If applicable, we will provide a return shipping label and guide you through the return process.
Refund Process
Once your return is received and inspected, you will receive an email notification regarding its status.
If approved, a refund will be processed to your original payment method within 2–3 business days.
Please allow additional time for your refund to appear, depending on your payment provider.
Exchanges
To exchange an item, we recommend returning it for a refund and placing a new order for the desired product.
If you need help with this process, feel free to contact us.
Shipping Costs
Return shipping costs are the responsibility of the customer unless:
The item is defective.
An error was made in your order.
In cases of defective items or order errors, Calgary Stationery Essentials will cover the return shipping costs.
Terms of Service for Calgary Stationery Essentials
Effective Date: 16/11/2024
Welcome to Calgary Stationery Essentials! By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully.
1. General Information
Calgary Stationery Essentials is an online retailer offering a variety of stationery products, including notebooks, pens, office supplies, and more. We are committed to providing high-quality products and excellent service.
2. Order Process
To place an order, select the items you wish to purchase and follow the checkout process.
All orders are subject to acceptance by us.
We reserve the right to refuse or cancel any order at our discretion, for any reason.
Payment for orders is due at the time of purchase.
Accepted payment methods: Credit/Debit cards, MasterCard, PayPal, Apple Pay.
3. Product Information and Availability
We strive to provide accurate product information, including descriptions, prices, and availability. However, we do not guarantee that all information is correct, and we reserve the right to modify, update, or discontinue products at any time without notice.
If a product is unavailable after an order is placed, we will notify you and offer a refund or alternative options.
4. Shipping and Delivery
Free Delivery: Available on orders of $29.99 or more.
Standard Delivery Fee: For orders $29.99 or less, a delivery fee of $9.99 applies.
Delivery rates apply to orders within the city limits of Calgary. These rates may change in the future.
Delivery times may vary based on location and order processing times.
Calgary Stationery Essentials is not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.
If you have any questions about shipping, please contact us at 403-360-6649.
5. Returns and Refunds
Please refer to our Return Policy for information regarding returns, exchanges, and refunds. We reserve the right to refuse returns or exchanges that do not comply with the specified conditions in the Return Policy.
Returns and Exchanges: Items may be returned within 15 days of receipt for a refund if unused and in original packaging.
Refunds will be processed within 2–3 business days after receiving the returned item.
Shipping costs for returns are the responsibility of the customer unless the item is defective or there was an error in fulfilling the order.
6. Limitation of Liability
Calgary Stationery Essentials is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claims arising from these Terms of Service will not exceed the amount paid by you for the specific product or service involved.
7. Privacy Policy
We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your personal data as outlined in the Privacy Policy.
8. Prohibited Uses
You agree not to misuse our website or services for any unlawful, fraudulent, or harmful purposes. You are prohibited from interfering with the website’s functionality or transmitting harmful code, such as viruses or malware, to our website.
9. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised terms.
10. Governing Law
These Terms of Service are governed by the laws of Alberta, Canada. Any disputes arising from these terms will be resolved according to the applicable laws in the jurisdiction of our business.
11. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us:
Email:info@calgarystationery.ca
Phone: 587-500-4829
Thank you for shopping with Calgary Stationery Essentials!
Privacy Policy
Effective Date: 16/11/2024
At Calgary Stationery Essentials, your privacy is our priority.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products. By using our services, you agree to the terms outlined in this policy.
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1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details or other payment method information (processed securely by our payment providers).
- Account Information: Username and preferences if you create an account on our website.
- Usage Information: Data about how you use our website, including IP address, browser type, and pages visited (collected through cookies and analytics tools).
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2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Provide customer support.
- Send order updates, promotional emails, or newsletters (with your consent).
- Improve our website and personalize your shopping experience.
- Comply with legal obligations or resolve disputes.
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3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Service Providers: Third-party partners who assist with payment processing, shipping, marketing, and website analytics.
- Legal Authorities: If required by law or to protect the rights and safety of our business or customers.
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4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Recognize returning visitors.
- Track website performance and analytics.
- Remember your preferences (e.g., shopping cart items).
You can control cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.
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5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
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6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Opt-out of marketing communications by clicking the "unsubscribe" link in our emails.
- Withdraw your consent for data collection at any time, subject to legal or contractual restrictions.
To exercise these rights, please contact us at [info@calgarystationery.ca].
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7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies.
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9. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: info@calgarystaionery.ca
Phone: 5875004829